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Community Resilience Group update

April 11, 2020 11:17 PM

Emergency Support Helpline

It's been just over a week since Cumbria County Council and partners launched an Emergency Support Helpline for vulnerable or isolated people in need of urgent help. The emergency helpline has already taken over 1,000 calls (120 in Eden), receiving around 200 calls a day but seeing slightly less on weekends. The helpline exists to provide support to people at 'high risk' who aren't able to rely on neighbours, friends or family members, and may be struggling for food, medicines or other essential supplies. The requests for help are matched with local support which is being offered by a network of community groups, volunteers, redeployed council employees, and local businesses.

How to contact the Emergency Support Helpline:

The telephone call centre operates Monday to Friday 9am to 5pm and 10am to 2pm at weekends. The service also accept referrals from members of the public who may be concerned about people in their community. Over the Bank Holiday, Friday 10 April to Monday 13 April, the service will operate between 10am to 2pm.